Politique de remboursement

Return & Refund Policy

We want you to love your Meccha Chameleon collectibles. If something isn't right, we're here to help.

Returns

You have 30 days from the delivery date to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. To start a return, email us at made@kraisin.com with your order number and a photo of the item. We'll send you instructions on where and how to send your package. Items returned without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival. If your figure arrives damaged, defective, or if you received the wrong item, contact us within 7 days at made@kraisin.com with photos and we'll make it right with a free replacement or a full refund — no return shipping required on our end.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Non-returnable items

Custom or personalized items, gift cards, and items marked as final sale cannot be returned unless they arrive damaged or defective.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Questions

For any questions about returns or refunds, reach out to us at made@kraisin.com and we'll respond within 24–48 hours.